Social media does not JUST mean Facebook and Twitter. Both are important tools for any business and evaluating and understanding how to use Facebook and Twitter are a valuable component to any online presence.

However,  these tools are only the start to engage with members and customers online. Social campaigns rely on enterprise-scale community software to boost brand loyalty, solicit product/issue feedback, and provide better member or customer support. Drive social web conversations from Facebook, YouTube, Twitter and other social networks to a branded customer community to manage your issue and reputation, foster deeper loyalty, get instant feedback and ultimately solicit sales or fundraising.

At Project BIG fish we work with clients on many different levels to create social platforms that best make sense for their needs and technology requirements. Whether you have a hosted-cms or an open source solution, their are strategies and products for you.

Contact us today to learn more about how we have utilized such products as Ning, SocialGO and such modules as CivicCRM for Drupal to build meaningful relationships with their customers, build communities around their brand or build a strong communication channel to their members.